Alorica's Mesa Call Center Closing; 192 Jobs Lost

Published: Friday, August 30, 2019 - 9:53pm

One of the nation’s largest call center employers is closing its facility in Mesa.

Nearly 200 people will be laid off by the time Alorica closes its downtown Mesa center on Oct. 31.

In a filing with the state, the company said the closing is due to business needs and operational efficiencies.

In an email to KJZZ, Erica McCarthy, communications manager for Alorica, said, “As we continue to stay on top of market trends and evolve with our clients’ business needs, we sadly must make changes that sometimes impact our people. We thank each of our departing colleagues for their contributions and we are committed to treating them with respect, as we do all our employees, during this transition.”

The federal government requires employers with at least 100 workers to provide 60-day notice of a plant closing. Alorica listed 192 positions. Of those, 171 were labeled as “Operations, Collections, Customer Service Representative”.

Alorica’s website says it employs more than 100,000 people in 14 countries. As of Aug. 30, 2019, the city of Mesa's website listed Alorica as one of its major employers with 300 jobs.

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