Phoenix VA Medical Center Chief Of Staff: Hospital Getting Better Despite Low Score

Published: Monday, October 22, 2018 - 12:37pm
Updated: Monday, October 22, 2018 - 12:38pm
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Carl T. Hayden VA Medical Center in Phoenix.

The Phoenix VA Medical Center got the lowest score possible on an annual ranking of VA facilities.

The Strategic Analytics for Improvement and Learning (SAIL) rating, looks at areas including access to care and overall efficiency; patient perception of the hospital is also a big component of the ranking.

Phoenix’s score of one out of five essentially matches its score from 2017, and puts the hospital in the “high risk” category.

The Phoenix VA, of course, was the epicenter of the VA scandal several years ago, which mainly centered around wait times for appointments.

Officials say things are getting better. To talk about where the hospital is now, The Show spoke with Maureen McCarthy, chief of staff at the Phoenix VA Medical Center.

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