Systemic failures, that is what an investigation of Arizona’s Child Protective Services Agency found. The final report on CPS was released Friday by the independent commission looking at the agencies problems. The investigation was launched after the agency failed to investigate 6,500 cases of possible child abuse.
Charles Flanagan is the director of the newly created Division of Child Safety and Family Services. He said the report found CPS had problems with transparency, communication and training. Flanagan said one major problem was the computer system in the call center.